Terms & Conditions
By using this website you agree to comply with and accept the following Terms and Conditions.
1. All products are handmade by me, sassigraphy, and therefore may differ slightly to the photos on my website but this should not affect the overall look of the design.
2. Please proofread all text and guest names sent to me as I will hand write them exactly as supplied and cannot be held responsible for any errors on your part.
3. Any duplicates required because of typographical errors on the part of sassigraphy will be done immediately at no charge, and shipped at sassigraphy's expense.
4. Quotes for bespoke commissions are valid for 3 months from date of receipt.
All of my products are lovingly handmade and personalised to order and therefore no two products are the same (I like to think of them as ‘perfectly imperfect’). I trust you will appreciate that this adds to the charm and individuality of my product offering and as such I am unable to issue refunds if you change your mind. However, if for some reason you are unhappy with the quality of your item or it is received damaged, please contact me within 7 days of delivery and I will do my best to provide a resolution. Please note, if this involves returning a product, you will be responsible for paying for your own shipping costs.
My products are shipped via Royal Mail 1st Class by default, you can update your postage to next day delivery* for an additional fee. Please allow 3-5 business days for your order to be dispatched, though I will do my upmost to fulfill it sooner if I can.
*To guarantee next day delivery, orders need to be placed before 12noon.
INTERNATIONAL SHIPPING & CUSTOMS FEES
When a package is dispatched internationally (outside of the UK) it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. There is also the potential for customs delays. These fees are can be unpredictable and are the buyer’s/your responsibility.
All images on this website are the property of Sarah Fisher and must not be modified, distributed of reposted without my prior consent. Thank you.
Firstly, I respect your privacy and do everything possible to protect your personal information. I only collect what is necessary to take care of your order and only disclose it to complete your order. I don’t do anything you wouldn’t approve of, if you have any questions please contact me.
1: Personal Information I Collect
When you visit my site I automatically collect certain information about your device, including information about your web browser, IP address, time zone. Additionally, as you browse the Site, I collect information about the individual web pages or products that you view, what websites or search terms referred you to my site and information about how you interact with the Site. I refer to this automatically-collected information as “Device Information”.
I collect Device Information using the following technologies:
– Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
Additionally when you make a purchase or attempt to make a purchase through the Site, I collect certain information from you, including your name, billing address, shipping address, email address, and phone number (I do not collect any payment information as that is handled by PayPal). I refer to this information as “Order Information”.
2: How Do I Use Your Personal Information?
I use the Order Information that I collect generally to fulfill any orders placed through the Site (including arranging for shipping and providing you with invoices and/or order confirmations). Additionally, I use this Order Information to:
– Communicate with you;
– Screen my orders for potential risk
I use the Device Information that I collect to improve and optimize my Site (for example, by generating analytics about how my customers browse and interact with the Site, and to assess the success of my marketing and advertising campaigns).
3: Sharing Your Personal Information
I share your Personal Information with third parties to help me use your Personal Information, as described above. I use Google Analytics to help me understand how my customers use the Site – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, I may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information I receive, or to otherwise protect my rights.
4: Your Rights
If you are a European resident, you have the right to access personal information I hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact me through the information on our contact page.
5: Data Retention:
When you place an order through the Site, I will maintain your Order Information for my records unless and until you ask me to delete this information.
7: Contact Me
For more information about my privacy practices, if you have questions, or if you would like to make a complaint, please get in touch with me via the information on my contact page.